AGENT DASHBOARD

1. Overview

Project: Agent Dashboard

Role: Lead UI/UX Designer

Duration:6 Months

Goal: To design an intuitive dashboard that simplifies call handling

2. Project

To deliver a dashboard that offers real-time call metrics, agent performance insights, and actionable analytics for managing inbound and outbound operations effectively.

1. My Role

I was responsible for understanding user needs, creating task flows, designing wireframes, building interactive prototypes, and delivering a clean and intuitive UI for the call management dashboard.

2. Key Features Designed

• Agent Call Status
• New Data
• Follow Ups
• Total Calls
• Manage Team

03. Outcome

• Improved agent productivity with faster access to inbound and outbound call actions.
• Simplified navigation and reduced cognitive load for agents.
• Clear real-time insights helped agents make faster decisions.

04. UI Mockups